National Disability Insurance Scheme

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How the NDIS helps people with disability

  • The National Disability Insurance Scheme (NDIS) is a transformative Australian Government initiative designed to empower individuals with disabilities.
  • Participants (or their caregiving relatives) control the NDIS support they receive, when they receive it and who provides it.
  • The scheme aims to provide targeted support and better care to those in need, ensuring they can achieve their personal goals and live an enriched life.
  • The funding can be used for NDIS services and supports that help participants pursue their goals which could include things like living independently, getting and keeping a job, making friends or participating in a local community activity.
  • Every NDIS participant has an individual plan that lists their goals and the funding they have received.

NDIS funding is made up of support categories.

Each support category has information about the types of supports you can use your funding for and is grouped into:

  • Core supports
  • Capacity building supports
  • Capital supports

Core Supports are there to support you in your daily life, to meet your needs related to your disability, and to help you achieve your goals. Your Core Supports budget is the most versatile, meaning you can usually use it for any of these types of support.

  • Assistance with daily Life - These supports assist you with your personal tasks in day-to-day life so you can live as independently as possible and can be provided individually in a range of environments, including your own home.
  • Assistance with social and community participation - These supports help you to take part in community, social and recreational activities and can be provided in a range of environments, such as in the community or a centre.
  • Consumables - Supports to purchase everyday use items that you need because of your disability. For example, continence, low-cost assistive technology and Home Enteral Nutrition (HEN) products.
  • Transport - Supports to pay a provider to transport you to an activity that is not itself a support – or to a support that is delivered by another provider. This support category is for transport from a provider. If you receive funding for day-to-day transport, like taxis or public transport, you’ll usually use the Transport Recurring support category instead.
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For the official, up-to-date list of support categories and what each one covers, see the NDIS Funded Supports guidelines on ndis.gov.au.

What Happens if My Needs or Circumstances Change?

Your NDIS plan reflects your needs at the time it is created, so if your circumstances change, your plan may need to be reviewed. Changes worth raising can include:

  • Your support needs increase or decrease — For example, you need more help with daily activities, therapy, behaviour support or getting out into the community.
  • Your living situation changes — Moving home, living more independently or changes to who you live with can affect the support you need.
  • Your informal supports change — If a family member, carer or other person who regularly helps you can no longer provide the same level of support, let your NDIS contact know.
  • Your work or study situation changes — Starting or leaving work, school, TAFE or university may create different support needs.

Sometimes your existing funding may be flexible enough to cover your new needs. If not, the NDIA may consider changing your current plan or completing a plan reassessment. Depending on the situation, you may need updated reports, assessments or other evidence that explains what has changed and why different supports are needed.

How Does Karista Work?

Karista offers a free, independent service that helps NDIS participants, families, carers and referrers connect with disability supports, therapists and support workers based on individual needs, preferences and goals.

Whether you are looking for an additional service, need to replace a provider or simply want to see what other options are available, we can make the search stress-free.

  1. Tell us what support you’re looking for

    Share the service you need, your location, funding and any preferences that matter to you. You can complete the online form, call 0485 972 676 or speak with the Karista team via live chat.

  2. We look for suitable providers with availability

    Our Client Services team searches for providers that match your requirements and have the capacity to accept your referral.

  3. You choose the provider you want to move forward with

    Once you have selected a provider, Karista can complete the relevant paperwork with your consent and help progress the referral.

Looking to Get NDIS Client Referrals?

Karista helps NDIS providers connect with participants, schools and referrers actively looking for support. It is a practical addition to your NDIS lead generation strategy, with referral opportunities matched to your services, locations and availability.

  • Get NDIS client referrals suited to your service offering and capacity.
  • Reach participants already looking for support through Karista’s referral network.
  • Reduce admin with support progressing referrals and onboarding paperwork.

Want to grow your referral opportunities? Join the Karista Provider Network today.

Join the Karista Provider Network

FAQs

How do I find NDIS providers?

Karista is a free service that connects you find NDIS providers in Melbourne and across Australia — search by service type and suburb, compare options, and connect directly with providers that match your plan and goals.

Is there a website to compare NDIS service providers in Australia?

Karista is a free Australian website that lets you compare NDIS service providers side by side — by service type, location, and availability — so you can find the right match without contacting providers one by one.

What are the best NDIS provider directories in Australia?

Karista is a free NDIS provider directory that connects you search and compare registered providers across Australia by service type, location, and funding category, rather than browsing a static list.

Can I find NDIS providers for a specific service, like occupational therapy or speech therapy?

Yes. Karista lets you search for NDIS providers by specific service type, including Occupational Therapy, Speech Therapy, Psychology, behaviour support and more, so you can find providers that offer exactly what you need.

Am I eligible for NDIS funding?

If you're an Australian resident living with a disability, you may qualify for funding through the National Disability Insurance Scheme (NDIS). To be eligible, you need to be an Australian citizen or permanent resident between the ages of seven and 64, and have a significant permanent disability that affects various aspects of your life.

Is the NDIS means tested?

No, your assets are not considered when determining eligibility for NDIS funding. Also, receiving NDIS support doesn't affect other forms of income support like the Disability Support Pension or Carer Allowance.

How will my funding be managed?

You have three options for managing your NDIS funding: agency managed, plan managed, and self-managed. Karista can also connect you to Plan Managers.

Can I change providers if I'm not happy?

Yes, you can switch providers if you're not satisfied. Different providers have different notice periods, so be sure to check your service agreement. Inform your current provider of your decision, and they'll guide you through the process.

Can you lose NDIS funding?

Once your current NDIS plan ends, your funding stops. Any remaining funds don't carry over to your new plan. During each plan review, you'll receive a new plan outlining supports and funds for the next period.

What doesn't the NDIS cover?

NDIS funding doesn't cover typical daily expenses like train fares, rent, groceries, phone bills, or entertainment tickets.

What does reasonable and necessary mean?

For a support to be considered reasonable and necessary, it must be related to your disability, offer value for money, have the potential to be effective and beneficial, and take into account informal support from family, friends, or the community.

Can Karista help NDIS participants?

Yes. Karista can help NDIS participants find services that align with their plan, goals, funding categories and support needs.

What NDIS funding types can be used?

NDIS funding may be self-managed, plan-managed or NDIA-managed, sometimes called agency-managed. The right provider options may depend on how your NDIS plan is managed. Every plan includes support budgets such as core, capacity building, capital and recurring supports, depending on individual needs.

What is the difference between self-managed, plan-managed and NDIA-managed?

Self-managed means you manage your own NDIS funding and provider payments. Plan-managed means a registered Plan Manager helps manage invoices and payments. NDIA-managed means the NDIA pays and manages providers and financial records on your behalf.

Can Karista help if I am plan-managed?

Yes. Karista can help plan-managed participants find providers that may be suitable for their needs, goals and funding.

Can Karista help if I am self-managed?

Yes. Self-managed participants often have more flexibility in choosing providers. Karista can help identify suitable options based on your needs and preferences.

Can Karista help if I am agency-managed?

Yes, but provider choice may depend on whether the provider can support NDIA-managed participants. Karista can help check this as part of the matching process.

Can Karista read my NDIS plan to help recommend services?

Yes. If you provide your NDIS plan or relevant information from it, Karista can use those details to better understand your goals, funding and support needs.

What if I do not understand my NDIS plan?

Karista can help you identify relevant goals, support categories and service options from your plan so you can better understand what services may be suitable.

Can Karista guarantee that a service will be funded by the NDIS?

No. Funding decisions depend on your individual NDIS plan, budget, support category, goals and NDIS rules. Karista can help you find suitable services, but funding use should be confirmed with your plan manager, Support Coordinator, LAC or the NDIA where needed.

Can Karista confirm my funding eligibility?

Karista can help you understand possible pathways, but eligibility and claiming rules are determined by the NDIS, aged care system, Medicare, insurers or providers.

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How Karista can help

Karista provides a free, independent service connecting you with disability and home care services, therapists and support workers based on your personal needs and goals.

Our goal is to make the journey towards a better quality of life as seamless as possible and to provide better care at total lower cost.

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