1
Register for an Assessment
Call My Aged Care on 1800 200 422 or apply online here
Home Care Package
Search for Home Care Package Providers by Location & Needs
No signup required
Free search
Instant results
We prioritise data security with end-to-end encryption, ensuring your information stays private and secure.
How Home Care Packages Supported Participants
On 1 November 2025, Home Care Packages transitioned to the Support at Home program. People who were already receiving a Home Care Package, or had been approved for one before the transition, moved into Support at Home under transitional funding arrangements.
Before the transition:
- Funding was managed through an approved provider — Home Care Package funds were not paid directly to participants. An approved provider managed the funding and coordinated agreed care and services.
- Self-management was an option — Participants could take a more active role in choosing and arranging their supports while still having an approved provider manage the package funding.
- Participant contributions could apply — Depending on income and individual circumstances, some people were required to contribute towards the cost of their care and services.
Support at Home Services Karista Can Connect You To
Depending on your assessed needs and Support at Home funding, Karista can help you find providers offering services such as:
- Personal care — Help with everyday tasks such as showering, dressing, grooming and other personal care needs.
- Nursing care — Support from qualified nurses for eligible clinical care needs at home.
- Allied health services — Access to services such as physiotherapy, occupational therapy, podiatry and other eligible allied health supports.
- Domestic assistance — Help with household tasks such as cleaning, laundry and keeping your home manageable.
- Meal preparation and nutrition support — Assistance with preparing meals and accessing appropriate nutrition support where needed.
- Transport assistance — Support getting to appointments, activities and other important places in the community.
- Social support and community participation — Help staying connected with family, friends and the community, including support to attend social activities.
- Respite care — Short-term support that can give family members and carers a break from their usual caring responsibilities.
- Home and garden maintenance — Help with eligible tasks that support a safe and functional home environment.
- Assistive technology and equipment — Eligible products or equipment that can support mobility, communication, safety and everyday independence.
- Home modifications — Changes to the home that may make it safer and easier to move around and complete everyday activities.
How Do I Access In-Home Aged Care Support Now?
- 2
Your Assessment
A face-to-face assessment will be scheduled to discuss your needs.
- 3
Receive your Support at Home classification
If approved, you’ll receive a Notice of Decision outlining your services and funding classification. Funding is then allocated through the Support at Home Priority System, so some waiting time may apply.
- 4
Contact Karista and choose a provider to start receiving services
We can help you find a Home Care provider that is right for you. We'll also complete the paperwork so you can start receiving subsidised services hassle free!
You may also need to arrange an income assessment from Services Australia by calling 1800 227 475
Home Care Package Levels
There were four Home Care Package levels, with funding increasing according to a person’s assessed care needs.
What Happens After Karista Connects You to a Provider?
- Initial discussion — The provider will talk with you about your needs, preferences and the services you have been approved to receive.
- Service planning — You and the provider will agree on how your services will be delivered, including timing, frequency and any other important arrangements.
- Services begin — Once everything is agreed and set up, your provider can start delivering your Support at Home services.
Reach out to us today and let Karista make your provider search easier.
FAQs
What are the best Home Care Package providers in Australia?
Karista helps you compare Home Care Package providers in Australia based on your care level, services needed, and location, so you can choose a provider that fits your situation — free of charge.
What if I need to change my HCP?
Your needs may change after you start receiving home care services. You can be reassessed by My Aged Care at any time, and your provider may help with this. You can also change providers at any time.
Do I need to contribute towards the cost of my care?
It is expected that you will contribute to the cost of care where your personal circumstances allow. To estimate personal contributions, check out the Home Care Fee Estimator Tool available on the My Aged Care website
What happens if I don’t use all of my funds?
We recommend that you use all of the funding allocated to you to ensure you’re getting the consistent care and support that you need. Contact Karista if you need help.
Can Karista help older Australians find services at home?
Yes. Karista can help older people and families explore services that support independence, safety and wellbeing at home.
What is Support at Home?
Support at Home is the Australian Government's in-home aged care program that helps older people stay living at home for longer. It replaced the Home Care Packages Program and Short-Term Restorative Care Programme on 1 November 2025.
Is Home Care Package funding still available?
Home Care Packages have transitioned into Support at Home. Some people may still use the term Home Care Package, but the current program is Support at Home.
What types of services can aged care funding help with?
Support at Home may help with services, equipment, products and home modifications that support independence at home. This may include help with everyday tasks, health and wellbeing supports, Personal Care, allied health, nursing, transport or home safety, depending on assessment and eligibility.
Can Karista help me find aged care providers?
Yes. Karista can help connect older Australians and their families with suitable providers based on location, service needs, urgency and funding.
Can Karista help me find providers that accept Support at Home funding?
Yes. Karista can help identify providers that may support people using Support at Home funding based on their service requirements and location.
Do I need an aged care assessment before using funding?
Government-funded aged care generally requires eligibility and assessment through My Aged Care. Karista can help you think through service needs, but assessment and funding approval are managed through the aged care system.
Can Karista help while I am waiting for aged care funding?
Karista may help explore available service options, including self-funded services or providers who can support you while you wait for formal funding or assessment.
Can Karista confirm my funding eligibility?
Karista can help you understand possible pathways, but eligibility and claiming rules are determined by the NDIS, aged care system, Medicare, insurers or providers.
Do you need help to get the most out of your home help package?
Have a chat to one of our expert Client Service Managers and see how we can help you to optimize your Government funded home care.